PocketLogRefund & Cancellation Policy
Last updated: 8 November 2026
Cancelling renewal
Bought on the website: turn off auto-renew anytime under Account → Pro → Turn off auto-renew, or under Manage billing.
Bought in the Android app: cancel in the Google Play Store → your profile → Payments & subscriptions → Subscriptions → PocketLog.
Either way, you won't be charged again, and Pro stays active until the end of the period you have already paid for.
14-day cancellation right
If you change your mind, email hello@pocketlog.co.uk within 14 days of your first Pro payment and we will refund it in full. For a yearly plan, you can also ask within 14 days of a yearly renewal.
How refunds are paid
Website purchases are refunded through Stripe to the card or wallet you paid with, within 14 days of agreeing the refund. It usually reaches your account 5–10 working days after that. Purchases made in the Android app are refunded through Google Play, or you can request a refund from Google directly at Google Play's refund page.
Problems with a payment
If you were charged but Pro did not switch on, it normally fixes itself within a few minutes. If it doesn't, email us with the date and amount and we will switch Pro on or refund you.